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SAP C-C4H56-2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 2	Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.\| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 3	Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 4	Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 5	Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 6	Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 7	Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 8	Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 9	Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

A. Activate the service in the business role
B. Create an installed base
C. Create numeric ranges for customers
D. Create customer records

Answer: A,B

NEW QUESTION # 22
Which of the following are mandatory to maintain when you want to create a new business user? Note: There are 2 correct answers to this question.

A. E-mail
B. Organization
C. Business role
D. Employee

Answer: C,D

NEW QUESTION # 23
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Service level determination
B. Business role assignment
C. A filter option for the case summary
D. Case responsibility determination
E. To control validity of the service catalog

Answer: C,D,E

NEW QUESTION # 24
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

A. Installed bases
B. Registered products and installed bases related to the account only
C. Registered products
D. Installation points
E. Products

Answer: A,C,D

NEW QUESTION # 25
Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Create business role
B. Create organizational structure
C. Assign employee to organizational units
D. Log in with initial user

Answer: A,D

NEW QUESTION # 26
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Ace the SAP C-C4H56-2411 Exam Preparation with Exams Solutions Realistic Practice Tests

SAP C-C4H56-2411 Exam Syllabus Topics:

Real C-C4H56-2411 Exam Answers & Study C-C4H56-2411 Dumps

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q21-Q26):

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